Servers that are not available due to loss of network availability are excluded from server availability calculations if the loss of network availability is due to circumstances beyond accelera Solutions` proper control, including factors such as the IP transit provider (backbone) or the part of the network (commonly referred to as the “last mile”), denial of service or similar attacks against service or network servers. Before you subscribe to an IT department, ALS must be carefully evaluated and designed to achieve maximum service value from the end-user and business perspective. Service providers should be mindful of the differences between internal spending and client-focused outcomes, which can help define service expectations. In addition to the support described above, Accelera Solutions also offers customized contracts for different types of support programs. Several support offers are available as needed, with discreet prices for each service. Accelera Solutions works on a project-based basis for advanced customization functions (for example. B application development, form design, etc.) or for data migration services from existing internal applications run on the customer`s site. Accelera Solutions will provide a SOW with a price offer before such a project is completed. CCWIS offers the customer 10 (10) hours per day, except holidays, live technical assistance. All requests for technical assistance from the client must be sent in writing by the customer, either by email to email@example.com or by telephone. CCWIS responds to all phone requests within 1 hour of business and all email requests within 10 hours of work.
Exceptions. Accelera Solutions does not reach an agreement on the date of delivery or receipt of e-mails processed on the Internet. The delivery times covered by this ALS apply only to emails sent between servers, mailboxes and/or gateways in the Exchange hosting service. In addition, the service spam control function performs additional scans and processing of incoming emails, so that the delivery times mentioned above do not apply to delays due to them. The service coverage provided by the [service provider] under this contract follows the following schedule: Virus Protection. Accelera Solutions offers incoming virus scans as part of the Exchange hosting service and will make economically appropriate efforts to protect against viruses transmitted by SMTP and other threats related to computer software. Anti-virus protection has proven to be extremely effective since its introduction; However, due to the rapidly changing nature of viruses, Trojans and other email security issues, Accelera Solutions takes no guarantees against these types of threats. The service provides spam filtering as part of the Exchange hosting service, and Accelera Solutions will make reasonable economic efforts to protect against unwanted emails. The Advanced Spam firewall is an integrated hardware and software solution for the complete protection of your mailbox.